We do not accept returns on personal care items. However, customer satisfaction is our #1 priority. If there is an issue with your order or product, please reach out to us for assistance at help@brazossoapsupply.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as skin and hair care products). Please get in touch if you have questions or concerns about your specific item.

Refunds

Refunds can and will be granted if order is canceled before items are shipped.  Contact us by email at help@brazossoapsupply.com